Problems solved, any time.
Do your employees know who to call in case of an IT problem? Are they confident the person they call can actually solve their problem? At In the Loop Consulting, we take pride in our ability to quickly answer customer problems. Although your employees can email us their troubles if they want to, we don't require tickets being submitted this way (or through some obscure web portal). Instead, your employees can pick up the phone and talk to a real human.
If you use a software package we aren't familiar with, you can bet that we will be trying it out on our own to help us help you.
When you work with us, we don't just walk in and tell you what you need. We work together to listen to what problems you're facing and the outcome you want. It's just a better way to work together.